Terms & Conditions
- Ordering Process:
- Customers can place orders through our website.
- As our products are bespoke and made-to-order, orders once placed cannot be cancelled.
- Product Availability:
- All products listed on our website are subject to availability.
- Shipping:
- Shipping times may vary depending on the delivery location.
- Subject to courier agency, customers will be provided with tracking information once the order is shipped.
- Returns & Refunds:
- Please re-confirm your size basis the sizing chart provided on our website as our sizes may vary from other brands/websites.
- Since our merchandise is made-to-order, exchanges only for product defects will be entertained.
- Refunds will only be offered in case the product is delivered to you in a defective condition (unpacking video is a must and if the product is received back in a saleable condition).
- Care Instructions:
- Please follow the care instructions for our garments, which are as listed below:
Washing: Wash inside out with cold water with similar colors using a gentle cycle.
Ironing: If ironing is necessary, iron inside-out on the lowest setting.
Drying: Tumble dry low or hang-dry inside-out. If a dryer is used, the garment is likely to shrink.
Don’ts: Do not bleach and do not dry clean. Avoid drying the garment in dryers.
- Payment:
- Payments can be made through various methods available on our website. Cash-on-delivery is currently unavailable.
- All transactions are secure, and customer information is protected.
- Customer Support:
- Our customer support team is available to assist with any queries or concerns and can be contacted via the details on the website. We will respond within 48 hours.
- Intellectual Property:
- All content on our website, including images and descriptions, are our intellectual property and should not be used without permission.
- Privacy Policy:
- We respect customer privacy and handle personal information securely.
- Governing Law:
- These terms and conditions are governed by the laws of India and subject to Mumbai jurisdiction.
By using our website and services, customers agree to abide by these terms and conditions. We reserve the right to update or modify these terms as needed.
LAST MODIFIED ON: 3rd August, 2024